Welcome to your Avaya Collaboratory

The intent of Collaboratory is to provide an environment where application developers can learn about Avaya Aura® Breeze and the services it provides, and develop applications using those services. While Collaboratory provides many the services available in Breeze (end users can add more), it does not allow application developers to test performance, scalability, nor the full gamut of redundancy capabilities of the Avaya Aura® infrastructure.

The customer experience is completely accessible from the public internet. Full access is granted to an Avaya Aura core with two Breeze nodes, the Engagement Designer IDE, telephony and SMS service, and an in-lab developer server to facilitate API development. composed of everything the customer can do within the lab environment or by connectivity to external services. This document provides the configuration details and steps for connecting to the Avaya Collaboratory developer cloud. Customer account access file is assumed to have been delivered separately and is to be used along with information included in this wiki. Please read this content in its entirety, as it contains important technical information relating to your subscription to the Avaya Collaboratory, as well as how to obtain support for your Avaya Breeze™ development activities.

Your use of the Avaya Collaboratory is governed by the terms and conditions of Avaya's Terms of Use for SaaS, and the related Avaya Collaboratory Service Description document. Terms of Use

Resources, Documents, and Software

Collaboratory User Guide
Lab Access Information
Endpoint/Client Software
Software Development Kits (SDKs)
- More complete information, including videos and tutorials as well as more snap-ins, SDKs, and sample applications can always be found at Avaya Breeze Developer Portal at Avaya DevConnect.

Avaya Learning

Explore the rich training opportunities offered by Avaya Learning.

Quick Start Videos

Self Help and Community Support

To get phone numbers and email addresses on your lab's whitelist, email support@experience.avaya.com.
For problems with your lab for those with an Avaya SSO, post your question on the Collaboratory Support Forum.
For self-service support and questions about the Engagement Designer IDE go to the DevConnect ED Forum.
For self-service support and questions about the Avaya Breeze and associated SDKs go to the DevConnect Breeze Forum.

Avaya Snapp Store Information

Build Breeze Snap-ins and market them on the Avaya DevConnect Marketplace, our Snapp Store. As a Collaboratory customer you have the environment to do so. Check out the Snap-ins in the Avaya Snapp Store on DevConnect: Snapp Store

Configuration and Restrictions

Capability	Description/Details
Calling Services	Your Collaboratory comes pre-provisioned with a SIP endpoint to an included Avaya Aura system. In turn, this system has SIP connections to the public switched telephone network (PSTN) for incoming and outgoing calls. Two inbound DID numbers are configured to land in your environment, with one performing Breeze or ED intercept and the other one directed to the associated SIP client or device.
Email & PSTN Security	Avaya Collaboratory provides email and outbound PSTN call services associated with Avaya Breeze API methods. For security reasons, you must provide up to 10 email addresses and/or 10 destination PSTN numbers that will be used for test purposes, so that these may be configured into support systems within Avaya Collaboratory. Up to two (simultaneous) inbound and/or outbound PSTN test calls are allowed. Outbound calls are limited to US-only numbers. Emergency access services such as 911 are blocked. To have Email and PSTN services configured for your environment, submit a collaboratory@avaya.com request with the required email addresses and PSTN numbers you wish to use for testing. You are free to connect to your own mail server and there will be no white listing restrictions. Similarly, there are no restrictions placed on numbers called through Zang.io with your own Zang.io account.
Endpoints	Your Avaya Collaboratory environment has been configured with a SIP Station extension in the Avaya Aura Communication Manager, whose calls entering or exiting the lab over the PSTN can also be sequenced through Avaya Breeze. Links to Avaya Client/Softphone software are included above and instructions for attaching and configuring the clients are in the User Guide linked above.
SMS Service	Your Collaboratory comes pre-provisioned with a Zang.io connector and account. The Zang account is monitored and limited, so should be used for no more than 10 SMS messages per day. To use Avaya Breeze SMS capabilities from either Engagement Designer workflows or Java-based snap-ins, you must first install and provision a connector snap-in associated with the proper service. This must be installed into the CUSTOMER cluster where all your code runs. Connector Snap-Ins to both the Webtext and Clickatell SMS services are loaded in your Collaboratory. To use these, you must uninstall the ZangSMSConnector and install the other in the CUSTOMER cluster. You also need to acquire an account from Webtext or Clickatell and enter the account credentials on the attributes page of the connector. The ZangSMS and Clickatell connectors offer only outgoing SMS service. The Webtext connector can provide both outgoing and incoming service.
Development Environment	Your Avaya Collaboratory environment includes a development environment, like an Eclipse IDE, to develop and build Avaya Breeze services. Please see attached user guide Avaya Breeze Development section for instructions on accessing the development environment.
Performance & Load Testing	As a reminder the lab does not support performance or load testing, nor production (live) traffic. Please do not attempt to use it in that manner. Please limit your calls to 2 minutes. Excessively Long calls may be terminated at our discretion.